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Our main objective has been focused on a continuous improvement of our range of products, working constantly to reduce our environmental impact

We do not have a store location but we go to over 25 events every year across North America. Click here to see out event scheduled

We offer a number of services to team clubs and suppliers. To learn about these services and our official suppliers, please contact us at info@zizuoptics.com on click the link above to be redirected to our clubs and suppliers page

Our main objective has been focused on a continuous improvement of our range of products, working constantly to reduce our environmental impact

Returns

Returns

Not completely happy with your purchase? Our Satisfaction Guarantee means we’ll offer an exchange or refund up to 30 days after purchase. All you have to do is present your proof of purchase and return the product and packaging in its original condition. If replacement sunglasses are less or more expensive, then the difference will be refunded or must be paid respectively.

Refunds can take up to 7 days to process and up to 10 days to reflect in your account and will be re-payed in the same format as the original purchase.

Sale items: No refunds will be accepted on sale items. Exchanges allowed30 days after the purchase date.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
- Gift cards

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back until you have been in contact with us first,

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@zizuoptics.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@zizuoptics.com and send your item to: Zizu Can inc., 13 Vickers Way , Kanata ON K2L3P9, Canada.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:
Zizu Canada
13 Vickers Way
Kanata ON K2L3P9, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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